Shipping & Customer Service

 

General Shipping Information

Good to Play use the postal services of Australia Post and various Couriers to ensure the safe and secure delivery of your order. In some instances, larger/heavier items (parcels typically over 5kgs) will be dispatched via courier companies.

A flat shipping rate of $9.95 Australia wide for orders with a total value of less than $150.

FREE shipping for orders with a total value of more than $150.

An express post option is available at a cost $19.95 (only available for orders which do not contain heavy items). In most instances the Australia Post Express service will be used for this option, however, another carrier or courier company may be used for Sydney Metro locations or some locations that are located in remote areas. Please note that, unfortunately, we cannot guarantee next day delivery, however, we will ensure that your order will be dispatched as soon as possible from our warehouse in Sydney which is usually same business day if the order is placed prior to 1pm.

Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia.

Orders will typically be dispatched within 24 hours (excluding weekends and NSW public holidays) upon placing an online order. Please note that following public holidays, orders may be dispatched up to 72 hours after placing the order. Typically, orders made prior to 12pm on business days will be dispatched that day.

Orders typically take 2-5 business days to reach their Australian destination once they leave our Sydney based warehouse.

Please note that as the Courier services are road delivery services, courier deliveries may take a little longer to arrive.

Once you place an order, you will receive a dispatch email containing your order information. The dispatch email will contain a tracking number to track your order. You will be able to track your order through the Australia Post or Courier online system.

Good to Play will only deliver orders to a valid registered address located within Australia (we will not deliver to addresses outside of Australia).

Please contact info@goodtoplay.com if you have any questions.

 

ORDER CUT OFF DATES FOR CHRISTMAS 2018

Please note that we are unable to guarantee delivery timeframes prior to Christmas, however, if you are hoping to receive your order for Christmas, we recommend placing your order before the following times and dates:

WESTERN AUSTRALIA

PERTH

Standard Post: 12pm Friday 14th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

Area’s Outside of Perth (Excluding Remote Areas)

Standard Post: 12pm Monday 10th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

 

 SOUTH AUSTRALIA

 ADELAIDE

Standard Post: 12pm Friday 14th December 2018

Express Post: 12pm Wednesday 19th December 2018 (if within Express Post Network )

 

Area’s Outside of Adelaide (Excluding Remote Areas)

Standard Post: 12pm Monday 10th December 2018

Express Post: 12pm Wednesday 19th  December 2018 (if within Express Post Network )

 

QUEENSLAND

BRISBANE

Standard Post: 12pm Tuesday 18th December 2018

Express Post: 12pm Thursday 20th December 2018 (if within Express Post Network )

 

Area’s Outside of Brisbane (Excluding Remote Areas)

Standard Post: 12pm Thursday 13th December 2018

Express Post: 12pm Monday 17th December 2018 (if within Express Post Network )

 

NORTHERN TERRITORY

DARWIN

Standard Post: 12pm Thursday 13th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

 

Area’s Outside of Darwin (Excluding Remote Areas)

Standard Post: 12pm Monday 10th December 2018

Express Post: 12pm Tuesday 11th December 2018 (if within Express Post Network )

 

VICTORIA

MELBOURNE

Standard Post: 12pm Tuesday 18th December 2018

Express Post: 12pm Thursday 20th December 2018 (if within Express Post Network )

 

Area’s Outside of Melbourne (Excluding Remote Areas)

Standard Post: 12pm Friday 14th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

 

AUSTRALIAN CAPITAL TERRITORY

CANBERRA

Standard Post: 12pm Tuesday18th December 2018

Express Post: 12pm Thursday 20th December 2018 (if within Express Post Network )

 

Area’s Outside of Canberra (Excluding Remote Areas)

Standard Post: 12pm Friday 14th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

 

NEW SOUTH WALES

SYDNEY

Standard Post: 12pm Wednesday 19th December 2018

Express Post: 12pm Thursday 20th December 2018 (if within Express Post Network )

 

Area’s Outside of Sydney (Excluding Remote Areas)

Standard Post: 12pm Friday 14th December 2018

Express Post: 12pm Tuesday 18th December 2018 (if within Express Post Network )

 

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