Returns & Cancellations
If you are not happy with your purchase for any reason, you are able to return products to us within thirty (30) days from the date of purchase for a full refund, exchange or credit note of the purchase price. There will be no refund on postage costs.
You are responsible for the postage costs of returning the items to us.
We will only give you the refund, exchange or credit note once the product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund, exchange or credit note.
Please allow up to ten (10) Business Days for your return and refund request to be processed.
Any refund we make will be by the same payment method used to purchase the product.
Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. We will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is a sale or clearance item, custom-made, or is a special buy product, other than as required under the Australian Consumer Law.
You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse.
You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
You can cancel your order by contacting us by phone at any time prior to dispatch of the product. If the product has already been shipped, you can return the item as outlined above.