Shipping & Customer Service
General Shipping Information
Good to Play use the postal services of Australia Post and various other couriers to ensure the safe and secure delivery of your order. In some instances, larger/heavier items (parcels typically over 5kgs) will be dispatched via courier companies.
Please note: We are doing everything we can to get your gorgeous parcels out the door and to you quickly! Our delivery partners are also working hard to ensure you receive your items as quickly as possible. However, they have advised us that, due to COVID-19 impacts and high parcel volumes, they may experience delivery delays.
For orders with a total value of less than $100, shipping rates are calculated at checkout with our shipping calculator.
FREE shipping for orders with a total value of more than $100.
An express post option is also available with the shipping rates for this calculated at checkout (only available for orders which do not contain heavy items). In most instances the Australia Post Express service will be used for this option, however, another carrier or courier company may be used for Sydney Metro locations or some locations that are located in remote areas. Please note that, unfortunately, we cannot guarantee next day delivery, however, we will ensure that your order will be dispatched as soon as possible from our warehouse in Sydney which is usually same business day if the order is placed prior to 1pm.
Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia.
Orders will typically be dispatched within 24 hours (excluding weekends and NSW public holidays) upon placing an online order. Please note that following public holidays, orders may be dispatched up to 72 hours after placing the order. Typically, orders made prior to 12pm on business days will be dispatched that day.
Orders typically take 2-5 business days to reach their Australian destination once they leave our Sydney based warehouse.
Please note that as the Courier services are road delivery services, courier deliveries may take a little longer to arrive.
Once you place an order, you will receive a dispatch email containing your order information. The dispatch email will contain a tracking number to track your order. You will be able to track your order through the Australia Post or Courier online system.
Good to Play will only deliver orders to a valid registered address located within Australia (we will not deliver to addresses outside of Australia).
Please contact firstname.lastname@example.org if you have any questions.